Customer Service Administrator

Are you looking for a new start in 2025? Our client is one of the globes largest suppliers of their product. They are expanding their Customer Service department and looking for an Advisor to join their team, covering order processing and supporting the Supply Chain Division, with customer focus being central to the role.

Job Role
The role will be heavily involved in the full processing of all customer orders from receipt of orders through to delivery and liaising with customers regarding the process and expected deliver dates.

Responsibilities
 Process all sales orders and related activities
o Input into ERP system
o Pre-and post-sales orders administration, including issuing relevant documentation
o Liaise with relevant departments to ensure customer’s expectations are fulfilled
o Monitoring updated delivery dates against customers’ requirements ensuring the Company meets the requirements deadlines
 Communication with customers
o Quotations, acknowledging orders, updating on the progress of the orders
o Following up any queries or concerns that a client may have regarding their orders
o Investigating & replying to customer's complains related to damages, late deliveries or any other logistic issuesArranging returns and processing any customer complaints
 Logistics administration
o Liaise with customers and third parties to organise consignments domestically and internationally, ensuring customer expectations are fulfilled
o Liaise with external carriers and schedule deliveries effectively
o Prepare and complete shipping manifests and other logistics documentation
o Trouble shoot day to day issues regarding customers deliveries
o Monitor and measure service levels using client and supplier information
 Pre-and post-purchase orders administration, including invoice checking
 Take inbound calls and provide information over the phone, receive and process post
 Update/manage electronic and hard copy filing systems
 Scanning documents
 Preparing KPI reports
 Liaise with relevant departments to ensure the smooth and timely completion of the above tasks
 Contribute to Continuous Improvement by putting forward ideas that might improve quality, efficiency and profitability of the business
 Report any risks or any evidence of unsafe or out-of- specification product, equipment, packaging, or raw materials, to your direct manager to enable the resolution of issues requiring immediate action
 Maintain food safety, authenticity, legality, and quality standards
 Maintain health & safety standards

Personal Profile
 Excellent numerical skills, knowledgeable and competent in the use of Microsoft Office particularly Outlook and Excel
 Good attention to detail
 Organisation and planning skills:
• Effective and efficient time management of self and duties
• Ability to deal with a mix of queries and to switch between activities
 Strong communication and problem solving
• Customer service skills and ability to handle and resolve complaints
• Builds strong relationships with colleagues, customers and suppliers
 Determination and persistence
 Enthusiastic, honest and reliable
 Able to work on own initiative and as part of a team
 Friendly with an approachable nature

Ref Code: W41695

To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the above reference and for the attention of Jon Hemming-Nash

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.