Technical Support Manager

The Role

As the Technical Support Manager, you will be the first point of contact for technical queries from customers and suppliers. You will play a key role in managing product complaints and non-conformances while ensuring compliance with legal and food safety requirements. Reporting to the Technical Director, you will work as part of a wider technical team, providing essential support across the business.

 Key Accountabilities

• Act as the first technical point of contact for customers and suppliers.
• Manage and maintain the company complaints system, ensuring efficient resolution.
• Investigate and respond to technical inquiries within set deadlines.
• Ensure compliance with food safety regulations and customer requirements.
• Work closely with internal teams and external partners to uphold product quality and safety standards.
• Monitor and report against key performance indicators (KPIs).
• Support the technical team in periods of high demand.

 People Profile

• Degree in Food Science or a related field OR at least 3 years of experience in a technical role within the food industry.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of food safety and regulatory compliance.
• Experience in complaints management and technical customer support is advantageous.

 What’s on Offer:

• A hybrid working arrangement (a couple of days from home).
• Competitive salary and benefits.
• The opportunity to work for a leading business in the food industry.

If you have a passion for food quality and technical excellence, we’d love to hear from you. Apply today to be part of a dynamic and respected industry leader!

We regret we cannot offer visa sponsorship and can only consider candidates who hold right to work in the UK.

To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the above reference and for the attention of James Constable

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.